Most organizations today are driven by access to reliable information for key decision-making, at the “right time and right place”. To remain competitive, these organizations place increasing emphasis on generating, mobilizing and managing their knowledge assets. This is at the core of knowledge management (KM).
Successful KM efforts deliver improved performance through change in the way people and organizations think and work.
Knowledge Management is the process of creating, capturing and disseminating knowledge to enhance learning and performance in an organization.
It is a strategic and systematic approach in which an organization’s knowledge and intelligence are maximized to realize the value of a collective know-how.
ISO 9001:2015 (section 7.1.6) highlights knowledge as a resource, to be managed for conformity to legislative standards of products and service offerings.
Knowledge Management complements the organizational strategy as well as all planning and execution initiatives. KM as a business driver enables the following:
